NetSuite Support Services
Expert NetSuite Support Services Designed for Your Success
Our Support Services deliver the technical expertise and strategic guidance your business needs to stay efficient, agile, and future-ready. From resolving unexpected issues to providing proactive advice and continuous configuration support, we help you minimize risk, maintain momentum, and maximize your NetSuite investment.
Trusted Expertise
Gain access to a global team of certified NetSuite professionals. Our experienced specialists are ready to assist you with rapid response times and deep technical insight, ensuring you’re always supported—no matter where or when challenges arise.
Fast, Effective Issue Resolution
We prioritize critical and time-sensitive issues, working quickly and thoroughly to minimize disruptions and maintain business continuity.
Tailored to Your Needs
Our flexible support packages align with your specific NetSuite setup and business goals. Whether you need basic troubleshooting or advanced optimization, we provide customized guidance that helps you unlock hidden features, streamline operations, and drive growth.
One Stop Premier Support
Our services offer a prescriptive approach to optimize and maintain your entire NetSuite solution. With proactive measures, we ensure your NetSuite system operates at its peak performance, allowing it to seamlessly scale alongside your growing business.
- Service Offerings (but not limited to)
- Duration
- Estimated Services Cost
Services provided in the Premier Support Program:
- Integrations (if any in scope)
- Customizations (ex. Workflows, Fields/Forms, Lists, Tabs)
- Periodic Strategic Business Reviews
- Break/Fix (ex. user locked out, role issue, general Q/A)
- Training
- Project Management
- Process Controls & Documentation
- Development Work (ex. scripting)
- Net New Business Process Development
- Assessments
Engagement Term:
- Term of 12 Months
- Allows us to staff the same team throughout your engagement. This team will be familiar with your environment which translates to efficiency in issue resolution and new enhancements.
- Hours per Month
- To determine your support hours per month, you should consider four major factors
- Internal Resource Availability
- How fast you want to complete project-based work
- How much day-to-day support you anticipate?
- How much training is needed and at what frequency?
- All four of these answers will impact your monthly usage.
Severity Levels:
Precise Solutions will work with the Customer and will assign the appropriate severity level to all Incidents according to the Severity Level definitions. Severity Levels are assigned to allow prioritization of incoming Incidents. Precise Solutions may reclassify Incidents based on the current impact on the Service and business operations as described in the Severity Level definitions
“Severity Level” means the Severity Levels 1-4, below are the response times
| Severity 1 "S1" | Severity 2 "S2" | Severity 3 "S3" | Severity 4 "S4" | |
|---|---|---|---|---|
| Precise Support Response | 2 Hours | 3 Hours | 6 Business Hours | 1 Business Day |