NetSuite Support Services
Our Support Services offer the technical assistance and optimization expertise necessary for your business. Whether it’s resolving unexpected issues or providing proactive solution guidance and ongoing configuration help, these services ensure your business can mitigate risks and accelerate ROI.
Why Our Support Services
Reliable and Qualified.With a team of top-notch NetSuite professionals, our experienced and globally available support ensures you receive timely assistance whenever concerns arise.
Timely Resolution.Our dedicated and skilled team tirelessly identifies and resolves critical, time-sensitive issues, minimizing any impact on your business.
Customized support solutions.Depending on your chosen support level, Our Support Services provide tailored guidance on your unique NetSuite configuration, enabling you to leverage untapped features and propel your business to new heights.
One Stop Premier Support
Our services offer a prescriptive approach to optimize and maintain your entire NetSuite solution. With proactive measures, we ensure your NetSuite system operates at its peak performance, allowing it to seamlessly scale alongside your growing business.
- Service Offerings (but not limited to)
- Duration
- Estimated Services Cost
Services provided in the Premier Support Program:
- Integrations (if any in scope)
- Customizations (ex. Workflows, Fields/Forms, Lists, Tabs)
- Periodic Strategic Business Reviews
- Break/Fix (ex. user locked out, role issue, general Q/A)
- Training
- Project Management
- Process Controls & Documentation
- Development Work (ex. scripting)
- Net New Business Process Development
- Assessments
Engagement Term:
- Term of 12 Months
- Allows us to staff the same team throughout your engagement. This team will be familiar with your environment which translates to efficiency in issue resolution and new enhancements.
- Hours per Month
- To determine your support hours per month, you should consider four major factors
- Internal Resource Availability
- How fast you want to complete project-based work
- How much day-to-day support you anticipate?
- How much training is needed and at what frequency?
- All four of these answers will impact your monthly usage.
Severity Levels:
Precise Solutions will work with the Customer and will assign the appropriate severity level to all Incidents according to the Severity Level definitions. Severity Levels are assigned to allow prioritization of incoming Incidents. Precise Solutions may reclassify Incidents based on the current impact on the Service and business operations as described in the Severity Level definitions
“Severity Level” means the Severity Levels 1-4, below are the response times
| Severity 1 "S1" | Severity 2 "S2" | Severity 3 "S3" | Severity 4 "S4" | |
|---|---|---|---|---|
| Precise Support Response | 2 Hours | 3 Hours | 6 Business Hours | 1 Business Day |